RETURN & REFUND POLICY

VELORIA LIPS — Last updated: October 29, 2026.

1. Our 90-Day Money-Back Guarantee

We want you to feel confident trying VELORIA LIPS. Products advertised as eligible are covered by our 90-day satisfaction guarantee starting on the day your order is delivered. You may try your pH-adaptive lipstick as you normally would. If you're not satisfied, email contact@velorialaboratoires.com within 90 days of delivery, with your order number, to request a refund.

If your claim meets these terms, we will refund the full amount you actually paid for the eligible product or bundle. We may require you to mail the product back, including a lightly used item, to an address provided by our support team. For a change-of-mind or satisfaction-guarantee return, the customer pays return shipping. Please do not ship products to our business address without return instructions.

Fully consumed products, products damaged through misuse and requests received after the 90-day period may be excluded from this voluntary guarantee. For Buy 1 Get 1 Free or Buy 2 Get 2 Free bundles, the refund is based on the total amount actually paid, and we may request the entire bundle back. Original shipping charges are refunded only when required by law or expressly agreed by us.

2. Statutory withdrawal rights for eligible EU customers

If EU distance-selling consumer law applies to your purchase, you generally have 14 days after delivery to notify us that you wish to withdraw from the contract, subject to lawful exceptions. Certain sealed cosmetic products that have been unsealed may be exempt for health and hygiene reasons. The separate, voluntary 90-day satisfaction guarantee remains available for eligible products after normal trial use, even where a statutory withdrawal exception applies.

To exercise a statutory right of withdrawal, send a clear statement to our email address. Refunds, deadlines, permitted deductions and return shipping obligations under statutory withdrawal rules follow the applicable law. Nothing in this policy limits mandatory consumer protection rights.

3. Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us promptly with your order number and, if possible, photos. We will assess the issue and provide a remedy under applicable consumer law. When the law requires the seller to cover return shipping for a defective or incorrect item, we cover those return costs; the customer-paid return shipping term above does not apply.

4. Orders, cancellations and missing packages

Contact us as soon as possible if you need to correct an address or cancel an order. Once an order has been prepared or shipped, changes may no longer be possible, subject to your legal rights. For delivery delays or missing packages, see our Shipping Policy and contact support with your order number.

5. How to request a return or refund

Email contact@velorialaboratoires.com with your name, order number and a brief description of your concern. Wait for our return instructions before sending anything. Approved refunds are generally made to the original payment method; posting times depend on the payment provider or bank. Statutory refunds will always follow the deadlines required by applicable law.

6. Contact details

VELORIA LIPS — 50 Rue de la Convention, 38200 Vienne, France. contact@velorialaboratoires.com.