VELORIA LIPS TERMS OF SALE

Last updated: October 29, 2026.

1. Seller and scope

These Terms of Sale apply to purchases made through VELORIA LIPS, a trading name operating from 50 Rue de la Convention, 38200 Vienne, France. Customer service: contact@velorialaboratoires.com. Our Shipping Policy, Return & Refund Policy and Privacy Policy also apply as relevant. Nothing in these terms excludes mandatory consumer protections.

2. Products and descriptions

We sell beauty and cosmetic products, including pH-adaptive lipstick. The appearance and shade of cosmetics may vary with skin or lip characteristics, application and lighting. Product photographs are illustrative. Please review ingredient information, directions and warnings before use. Product availability is confirmed during checkout.

3. Prices, currency and promotions

Prices are shown in the currency displayed for your selected market, such as US dollars (USD) for the United States or euros (EUR) in certain European markets. Applicable taxes, shipping charges and other disclosed fees appear in the checkout total. Buy 1 Get 1 Free and Buy 2 Get 2 Free promotions apply only to eligible products under the offer terms displayed before purchase.

4. Orders and payments

By placing an order, you confirm that the billing, delivery and contact information provided is accurate. Payments are handled by secure third-party payment processors. We may cancel or correct an order if a product is unavailable, pricing has an obvious error or fraudulent activity is reasonably suspected, subject to applicable refund obligations.

5. Shipping and delivery

Destinations, shipping charges and delivery terms are disclosed in our Shipping Policy and at checkout. Our logistics partner's general delivery estimate is 7–13 calendar days, including US orders; this is not a guaranteed date. Any mandatory rights regarding late or failed delivery continue to apply.

6. Statutory cancellation and product rights

Where EU distance-selling law applies, consumers generally have a 14-day withdrawal period after delivery, subject to lawful exceptions, including certain unsealed cosmetics for hygiene reasons. Consumers also retain statutory rights for defective, damaged or nonconforming goods. Further information is provided in our Return & Refund Policy.

7. Voluntary 90-Day Money-Back Guarantee

Products advertised as eligible include a 90-day satisfaction guarantee starting on delivery. Normal trial use is permitted. If you are dissatisfied, email contact@velorialaboratoires.com within 90 days to request a refund of the amount actually paid for the eligible item or bundle. We may request return of the product. Customers pay return shipping for satisfaction or change-of-mind returns. Fully consumed or misused items and late requests may be excluded. For bundles, refunds reflect the price paid and return of all items may be requested. The guarantee does not reduce statutory consumer rights.

8. Proper use, liability and intellectual property

Please follow each cosmetic product's instructions and warnings. We do not exclude liability where prohibited by law. Brand names, text, photographs, designs and other site content remain the property of their respective owners and must not be reproduced without permission.

9. Privacy and customer support

Please see our Privacy Policy for how we handle personal information. Questions, complaints and returns can be directed to contact@velorialaboratoires.com.

10. Governing law and disputes

These terms are governed by French law, without limiting mandatory consumer rights in your country of residence. We encourage customers to contact us first to resolve issues amicably. Eligible French consumers may use statutory consumer mediation processes.